Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).
Processing times may vary during product launches, promotions, or high-volume periods.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the selected shipping method and delivery location.
-
Standard shipping: 3–4 business days after the order has shipped
-
Free shipping: Available on orders of $35 or more within the United States
Once an order has shipped, delivery times are determined by the shipping carrier.
Delivery Times
Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, KIKEA is not responsible for lost, stolen, or delayed packages.
If you experience an issue with delivery, please contact the carrier directly using the provided tracking information.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.
International Shipping
At this time, we only ship within the United States and Puerto Rico.